Hotel Helps A Broken Heart

February 7, 2023 5:12 am Published by

Two employees at a DoubleTree Hilton hotel in Montreal went the extra mile to help a woman who showed up crying.  

The woman broke up with her long-distance partner the night before she was due to catch her return flight home. Upset – as the pair had concluded the relationship was no longer right for them – they spent the evening apart.

However, when she arrived at the hotel he had booked for her, she found the booking had been made for the wrong evening by accident. Embarrassed, the guest couldn’t help but cry. Fortunately, staff were quick to help the stranger.

As @essyfromtheblock explained in a viral TikTok, two members of staff came to the rescue. Not only did they arrange a discounted room, but they gave her the ‘warmest hug’ and complimentary snacks, according to the woman’s video.

The pair also left her a handwritten note. It read: “We know you are going through a break-up right now, so we decided to give you a welcome gift to make you feel home!”

Thanking the staff once more, as she implored TikTok to help her find the women, the video’s creator wrote: “Moments like this bring humanity back into my life. Thank you to doubletree Hilton, but thank you most to Faith and her friend. Reminder that people make the company, and they made her entire night.”

The video also caught the attention of Hilton employees. @hilton’s verified account replied: “These are the moments we live for bestie! better believe we have already shared this with their leadership team.”

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This post was written by Dave Palmer